One-on-One Service
To make sure that one person at Emergent is responsible for each client’s issues, each of our customers are assigned an engineer as their primary support contact. Our customers typically email support issues directly to our staff—ranging from standard issues such as bug reports to game-specific questions about how to push the limits of our technology, and how to execute unique game features and functionality. If the primary engineer can’t answer the question, the engineer responsible for that subsystem will provide the answer. We respond within 24 hours to all requests.